8 stats that make the case for better support planning this holiday season

COVID-19 has dramatically shifted consumer behavior – in fact in 2020, U.S. consumers broke holiday shopping records during the Black Friday/ Cyber Monday period, with online sales shooting up over 20% YoY.

With 2021’s holiday season set to be the biggest yet we surveyed over 450 people to try to understand what consumers expect from this years online shopping experience.

To make things simpler, we created a quick infographic (below) to illustrate the key points – or you could check out the full Digital Shopping Trends Report here.


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